Understanding the "why" as well as the "how" : service performance is a function of prosocial motives and emotional labor
Sarina M. Maneotis and Alicia A. Grandey; Autumn D. Krauss
| Year of publication: |
2014
|
|---|---|
| Authors: | Maneotis, Sarina M. ; Grandey, Alicia ; Krauss, Autumn D. |
| Published in: |
Human performance. - Philadelphia, Pa. : Taylor & Francis, ISSN 0895-9285, ZDB-ID 1021644-3. - Vol. 27.2014, 1, p. 80-97
|
| Subject: | Verkaufspersonal | Salespeople | Leistungsmotivation | Work motivation | Dienstleistungsqualität | Service quality | Emotion | Arbeitsleistung | Job performance | Lebensmitteleinzelhandel | Food retailing | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010344828