Understanding unethical retail disposition practice and restraint from the consumer perspective
Year of publication: |
2011
|
---|---|
Authors: | Rosenbaum, Mark S. ; Kuntze, Ronald ; Wooldridge, Barbara Ross |
Published in: |
Psychology & marketing. - Hoboken, NJ : Wiley Blackwell, ISSN 0742-6046, ZDB-ID 226933-8. - Vol. 28.2011, 1, p. 29-52
|
Subject: | Einzelhandel | Retail trade | Konsumentenverhalten | Consumer behaviour | Betrug | Fraud | Beschwerdemanagement | Complaint management | Grounded Theory | Grounded theory | Experiment | USA | United States |
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