Unit-level linkages between employee commitment to the organization, customer service delivery and customer satisfaction
Neil Conway and Rob B. Briner
| Year of publication: |
2015
|
|---|---|
| Authors: | Conway, Neil ; Briner, Rob B. |
| Published in: |
The international journal of human resource management. - London : Routledge, ISSN 0958-5192, ZDB-ID 1044134-7. - Vol. 26.2015, 16, p. 2039-2061
|
| Subject: | collective organizational commitment | customer satisfaction | customer service delivery | organizational commitment | Kundenzufriedenheit | Customer satisfaction | Mitarbeiterbindung | Employee retention | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011337704