Universal structure modeling approach to customer satisfaction index
| Year of publication: |
2013
|
|---|---|
| Authors: | Turkyilmaz, Ali ; Oztekin, Asil ; Zaim, Selim ; Demirel, Omer Fahrettin |
| Published in: |
Industrial management & data systems. - Bradford : Emerald, ISSN 0007-6929, ZDB-ID 7633907. - Vol. 113.2013, 7 (16.8.), p. 932-949
|