Universities Strategic Evaluation Using the Balanced Scorecard (BSC) – Focus on Internal Business Process Perspective (IBPP)

Robert Kaplan and David Norton (1992) present the Balanced Scorecard (BSC) is widely used method to improve on an organizations performance both financial and non financial way. Balanced scorecard as one of the powerful model for strategic evaluation in all aspect of the organization, like higher educational institutions. It is a management tool that translates an organizations mission and strategy into a comprehensive set of performance measure that provide a framework for strategic management and measurement system. In this paper with consideration of BSC strength in strategic evaluation, it is used for analyzing the Management Faculties in Sri Lankan Universities with concentrating of the major activities like teaching and learning process and the management information. In today's knowledge based economy and dynamic environment, it is essential for universities as the centers of education, knowledge creation and knowledge worker evolvement. The purpose of this study is to evaluate ‘The Management Faculties in Sri Lankan Universities strategic evaluation using Balanced Scorecard – based on Internal Business Process Perspectives'. The Internal Business Process Perspective is considered as the independent variable and Mission and Strategies were considered as dependent variables. The sample size consists of eleven universities out from fifteen and selected all management faculties in Sri Lankan Universities for this study. The questionnaire was used to collect data from the department heads in each Management Faculties. The questionnaire consists of 30 different questions relating to two dimensions. The data was analyzed using Statistical Package for Social Sciences (SPSS). The findings could be used in developing strategic plans for the management faculties in each universities and encourage to achieving organizational objectives through Internal Business Process bases activities and majority of staff members recommended that they need awareness programme about the BSC