Unpacking service failures in artificial intelligence : future research directions
Ritika Chopra, Seema Bhardwaj, Park Thaichon, and Kiran Nair
| Year of publication: |
2025
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|---|---|
| Authors: | Chopra, Ritika ; Bhardwaj, Seema ; Thaichon, Park ; Nair, Kiran |
| Published in: |
Asia Pacific journal of marketing and logistics. - [Erscheinungsort nicht ermittelbar] : Proquest, ISSN 1758-4248, ZDB-ID 2037486-0. - Vol. 37.2025, 2, p. 349-364
|
| Subject: | Cooperative endeavours | Deep learning | Ethical considerations | Service failure | Technological aspect | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/APJML-03-2024-0393 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015211060