Unraveling how poor logistics service quality of cross-border e-commerce influences customer complaints based on text mining and association analysis
Yu Zhang, Huimin Huang
| Year of publication: |
2025
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|---|---|
| Authors: | Zhang, Yu ; Huang, Huimin |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 84.2025, Art.-No. 104237, p. 1-11
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| Subject: | Text mining | Logistics service quality | Cross-border e-commerce | Association rule mining | Customer complaints | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Electronic Commerce | E-commerce | Data Mining | Data mining | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Bergbau | Mining | Logistik | Logistics | Beziehungsmarketing | Relationship marketing | Logistikunternehmen | Logistics provider |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2025.104237 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015441705