Untangling process complexity in logistics delivery services with unpredictable service sequences : a mixed-method study of chemical tanker port calls
Ping Wang and John Vogt
| Year of publication: |
2019
|
|---|---|
| Authors: | Wang, Ping ; Vogt, John |
| Subject: | logistics service delivery | mixed-methods | port call | Process complexity | pseudo service stage | unpredictable service sequence | Logistikunternehmen | Logistics provider | Logistik | Logistics | Hafen | Port | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/03088839.2018.1543908 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012209490