//-->
The role of emotion in product, service and business model design
Straker, Karla, (2015)
Factors of successful implementation and diffusion of services based on autonomous vehicles : users' acceptance and operators' profitability
Berrada, Jaâfar, (2020)
Service business model and servie innovativeness
Cheng, Colin C. J., (2014)
The age of surveillance capitalism : the fight for a human future at the new frontier of power
Zuboff, Shoshana, (2019)
In the age of the smart machine : the future of work and power
Zuboff, Shoshana, (1988)
Automate/informate: the two faces of intelligent technology
Zuboff, Shoshana, (1985)