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Focus: E-customers - The consumer future of e-commerce - How do consumers relate to e-tech? Increasingly favourably, but how they use it is evolving. Watch the balance between self-service and the need for help.
Howard, Melanie, (2003)
Social and governance dimensions of climate change : implications for policy ; background paper to the 2010 World Development Report
Foa, Roberto, (2009)
Social and governance dimensions of climate change : implications for policy