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Customer-perceived relationship quality and satisfaction : a case of Ethiopian Telecommunication Corporation
Negi, Rakshit, (2013)
Determining satisfaction through customer-perceived service quality and value : evidence from Ethiopian telecommunications
Negi, Rakshit, (2010)
An integrated model of the effects of service evaluation, corporate image, and switching barriers on customer loyalty
Giovanis, Apostolos, (2017)
Factorial and regression analyses of relationship marketing antecedents and customer loyalty : the Ethiopian telecommunications perspective