User Satisfaction with Information Technology Service Delivery: A Social Capital Perspective
| Year of publication: |
2012
|
|---|---|
| Authors: | Sun, Yongqiang ; Fang, Yulin ; Lim, Kai H. ; Straub, Detmar |
| Published in: |
Information systems research : ISR ; an information systems journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md : INFORMS, ISSN 1047-7047, ZDB-ID 10819344. - Vol. 23.2012, 4, p. 1195-1211
|