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Aligning What We Do and What We Measure in Business Schools: Incorporating Active Learning and Effective Media Use in the Assessment of Instruction---
Serva, Mark A., (2004)
In the Classroom. "Teaching systems analysis and design to non-IS majors: A management simulation"
Serva, Mark A., (1998)
Trust and distrust in online banking: Their role in developing countries
Benamati, John "Skip", (2007)