Using a recognitation and reward initiative to improve service quality : a quasi-experimental field study in a public higher education institution
By Richard E. Kopelman, Naomi A. Gardberg, and Ann Cohen Brandwein
| Year of publication: |
2011
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|---|---|
| Authors: | Kopelman, Richard E. ; Gardberg, Naomi A. ; Brandwein, Ann Cohen |
| Published in: |
Public personnel management. - Thousand Oaks, Calif. : Sage, ISSN 0091-0260, ZDB-ID 191388-8. - Vol. 40.2011, 2, p. 133-149
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| Subject: | Dienstleistungsqualität | Service quality | Hochschule | Higher education institution | Leistungsanreiz | Performance incentive | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009160317