Using action learning to drive organizational learning and performance

Purpose – This paper aims to argue that action learning can contribute to organizational learning and increased organizational performance. The author seeks to propose that an action learning approach can enable organizations to shift their mindsets to turn problems into opportunities and find genuinely new ways of looking at challenges. Design/methodology/approach – This paper discusses the concept of action learning and looks at how Alliance Healthcare UK (formerly UniChem), the leading UK pharmaceutical distributor, and Hiscox, the UK‐based insurance company, have used it to help develop new ways of thinking and to address challenges within their organizations. Findings – The action learning approach can help create a dynamic culture of innovation and collaboration, in which individuals and groups adopt a mindset of questioning and sharing the problem‐solving process. Originality/value – The paper offers practical tips to help readers facilitate action learning in their own organizations.