Using balanced scorecard in operationalising FM strategies

Purpose – The purpose of this paper is to illustrate how balanced scorecard approach may be utilized in implementing organizational or facilities management strategies in workplace networks. The term workplace network refers to organizational actors involved in using and maintaining physical working environments. These actors include, among others, the tenant organizations and different service providers. Design/methodology/approach – One large Finnish organization with an existing facilities management strategy was used as a case organization. The data were gathered through interviews and a workshop. Findings – The paper illustrates how the balanced scorecard can be used in the workplace network. An exemplary goal is derived to the level of numeric measure. Originality/value – The balanced scorecard has been widely applied in putting the general business strategies in action. Some facilities management‐related solutions are also available. Applications including the entire workplace network are more rare and the originality of this approach comes from this perspective.