Using chatbots in e-retailing : how to mitigate perceived risk and enhance the flow experience
Susana C. Silva, Roberta De Cicco, Božidar Vlačić and Maher Georges Elmashhara
| Year of publication: |
2023
|
|---|---|
| Authors: | Silva, Susana C. ; De Cicco, Roberta ; Vlačić, Božidar ; Elmashhara, Maher Georges |
| Subject: | Chatbots | E-retailing | Flow | Perceived risk | Social influence | Trust | Risiko | Risk | Online-Handel | Online retailing | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Experiment | Risikopräferenz | Risk attitude |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJRDM-05-2022-0163 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013552712