USING CREATIVE PROBLEM SOLVING (CPS) TO IMPROVE EFFICIENCY IN A NON-PROFIT ORGANIZATION

The purpose of this study was to improve the internal efficiency of a non-profit organization, using Creative Problem Solving (CPS) method. The research was designed around an intervention and structured in three stages (pre-consult, intervention and follow-up), with a team designated by management, in order to bring leadership cohesion to both departments of the organization and also between the board and executive management. The results, expressed in the tasks performed and in the interviews to team members, allowed us to conclude on the effectiveness of the CPS method to improve organizational innovation and change, by driving more and more teams in the organization to adopt it, and by establishing a stronger relationship between departments, as well as between the board and executive management. These results highlight possible solutions to improve the management, and to develop organizational innovation in non-profit organizations.