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Using design thinking to improve patient experiences in Japanese hospitals: a case study
Uehira, Taisuke, (2009)
Using design thinking to improve patient experiences in Japanese hospitals : a case study
Success factors in applying co-creation of the voice of the customer as a strategy of social innovation by Japanese services entrepreneurs : the case of Takayuki Nakagawa ( Take & Give Needs and Urban Funes)
Kay, Carl, (2011)