Using ethical leadership to reduce job stress and improve performance quality in the hospitality industry
Charles H. Schwepker Jr., Christina K. Dimitriou
| Year of publication: |
2021
|
|---|---|
| Authors: | Schwepker, Charles H. <Jr.> ; Dimitriou, Christina K. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-11
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| Subject: | Customer-Contact employees | Employee commitment to service quality | Ethical ambiguity | Ethical leadership | Job stress | Stress | Work stress | Dienstleistungsqualität | Service quality | Führungsstil | Leadership style | Unternehmensethik | Business ethics | Mitarbeiterbindung | Employee retention | Gastgewerbe | Hospitality industry | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Qualitätsmanagement | Quality management | Personalführung | Leadership | Unternehmenskultur | Corporate culture | Führungskräfte | Managers |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2021.102860 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012495093