Using IDEAS to get started on benchmarking
| Year of publication: |
1995
|
|---|---|
| Authors: | Webster, Calum ; Lu, Yi-Chen |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 5.1995, 4, p. 49
|