Using importance ratings to create an information service quality measure
Hollis T. Landrum; and Victor R. Prybutok and Daniel A. Peak; Hong Qin
| Year of publication: |
2010
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|---|---|
| Authors: | Landrum, Hollis T. ; Prybutok, Victor R. ; Peak, Daniel A. ; Qin, Hong |
| Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 6.2010, 3/4, p. 295-307
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009867370