Using information-seeking argument mining to improve service
Bernd Skiera, Shunyao Yan, Johannes Daxenberger, Marcus Dombois, and Iryna Gurevych
| Year of publication: |
2022
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|---|---|
| Authors: | Skiera, Bernd ; Yan, Shunyao ; Daxenberger, Johannes ; Dombois, Marcus ; Gurevych, Iryna |
| Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 25.2022, 4, p. 537-548
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| Subject: | argument mining | service design | service improvement | service innovation | textual analysis | Bergbau | Mining | Dienstleistungsinnovation | Service innovation | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10946705221110845 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013395994