Using instant refunds to improve online return experiences
Francisco J. Martínez-López, Changyuan Feng, Yangchun Li, David López-López
| Year of publication: |
2022
|
|---|---|
| Authors: | Martínez-López, Francisco J. ; Feng, Changyuan ; Li, Yangchun ; López-López, David |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 68.2022, p. 1-11
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| Subject: | Instant refund service | Online return experiences | Procedural justice | Re-purchase intention | Return intention | Konsumentenverhalten | Consumer behaviour | Gerechtigkeit | Justice | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Experiment | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2022.103067 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013366377