Using Mentoring and Storytelling to Transfer Knowledge in the Workplace

Deep smarts : how to cultivate and transfer enduring business wisdom

Leonard, Dorothy A., (2005)

Soundings - Ten Years to Deep Smarts

Leonard, Dorothy, (2005)

Deep Smarts - People with deep smarts know your business, your customers, and your product lines inside and out. This kind of know-how takes years to acquire -- And no time at all to lose when your veterans walk out the door. It's critically important to pass along such expertise to novices in the organization. But what comes first -- The learning or the doing?

Leonard, Dorothy, (2004)