Using process mining to identify coordination patterns in IT service management
| Year of publication: |
2010
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|---|---|
| Authors: | Edgington, Theresa M. ; Raghu, T.S. ; Vinze, Ajay S. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 516545. - Vol. 49.2010, 2, p. 175-187
|