Using Quality Measurements: Practice, Problems and Possibilities

Quality measurements and techniques ‐ for example SPC ‐ can play an important role in achieving high levels of quality. However, in practice, the methods sometimes fail to deliver the expected benefits, for a variety of human and organizational reasons. Draws on three case studies to explore some of these practical problems. Concludes by making a number of suggestions for improving the effectiveness of quality measurements in organizations.

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Year of publication:	1992
Authors:	Wood, Michael ; Preece, David
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 9.1992, 7
Publisher:	MCB UP Ltd
Subject:	QUALITY MANAGEMENT \| STATISTICAL PROCESS CONTROL \| WORK MEASUREMENT

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/02656719210020423 [DOI]
Source:	Other ZBW resources

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