Using reliability tools in service operations
| Year of publication: |
2011
|
|---|---|
| Authors: | Hensley, Rhonda L. ; Utley, Joanne S. |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 28.2011, 5 (24.5.), p. 587-599
|