Using SERVQUAL to assess the quality of service provided by Jordanian telecommunications sector
Muhammed S. Alnsour, Bandar Abu Tayeh and Mohammed Awwad Alzyadat
| Year of publication: |
2014
|
|---|---|
| Authors: | Alnsour, Muhammed S. ; Tayeh, Bandar Abu ; Alzyadat, Mohammed Awwad |
| Published in: |
International journal of commerce and management. - Bingley [u.a.] : Emerald, ISSN 1056-9219, ZDB-ID 2473956-X. - Vol. 24.2014, 3, p. 209-218
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| Subject: | SERVQUAL | Loyalty | Jordan | Telecommunication sector | Jordanien | Telekommunikation | Telecommunications | Dienstleistungsqualität | Service quality | Telekommunikationssektor | Telecommunications industry | Telekommunikationspolitik | Telecommunications policy | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010431253