Using Six Sigma : SIPOC for customer satisfaction
Shirley Mo-Ching Yeung
| Year of publication: |
2009
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|---|---|
| Authors: | Yeung, Shirley Mo-ching |
| Published in: |
International journal of six sigma and competitive advantage : IJSSCA. - Olney, Bucks : Inderscience Enterprises, ISSN 1479-2494, ZDB-ID 2164922-4. - Vol. 5.2009/10, 4, p. 312-324
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| Subject: | Qualitätsmanagement | Quality management | Marketingmanagement | Marketing management | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003924606