Using social exchange perspective to explain customer voluntary performance behavior
You-De Dai, Ying-Chan Liu, Wen-Long Zhuang and Ching-Hua Wang
| Year of publication: |
2023
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|---|---|
| Authors: | Dai, You-De ; Liu, Ying-Chan ; Zhuang, Wen-Long ; Wang, Ching-Hua |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 43.2023, 9/10, p. 764-784
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| Subject: | commitment | customer satisfaction | customer voluntary performance behaviors | relationship quality | Social exchange | trust | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Austauschtheorie | Social exchange theory | Vertrauen | Confidence | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2018.1460360 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014321623