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The smart home : how consumers craft new service networks by combining heterogeneous smart domestic products
Harvey, John, (2020)
Service research priorities in a rapidly changing context
Ostrom, Amy L., (2015)
Big data, big insights? : advancing service innovation and design with machine learning
Antons, David, (2018)
Research methods in service innovation
Sørensen, Flemming, (2017)
The social experience of cultural events : conceptual foundations and analytical strategies
Holt, Fabian, (2013)