Using text analytics to derive customer service management benefits from unstructured data
Year of publication: |
December 2016
|
---|---|
Authors: | Müller, Oliver ; Junglas, Iris ; Debortoli, Stefan ; Vom Brocke, Jan |
Published in: |
MIS quarterly executive. - Baton Rouge, LA : Association for Information Systems (AIS), ZDB-ID 2183465-9. - Vol. 15.2016, 4, p. 243-258
|
Subject: | Text | Kundenservice | Customer service |
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