Using text analytics to derive customer service management benefits from unstructured data
Oliver Müller ; Iris Junglas ; Stefan Debortoli ; Jan vom Brocke
| Year of publication: |
December 2016
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|---|---|
| Authors: | Müller, Oliver ; Junglas, Iris ; Debortoli, Stefan ; Vom Brocke, Jan |
| Published in: |
MIS quarterly executive. - Atlanta, GA : Association for Information Systems (AIS), ISSN 1540-1979, ZDB-ID 2183465-9. - Vol. 15.2016, 4, p. 243-258
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| Subject: | Text | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011591757