Using the critical incident technique to identify factors of service quality in online higher education
María Martínez-Argüelles; José Castán; Angel Juan
| Year of publication: |
2010
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|---|---|
| Authors: | Martínez-Argüelles, María ; Castán, José ; Juan, Angel |
| Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 24987657. - Vol. 2.2010, 4, p. 57-71
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| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009888839