Validating the retail service quality scale for US and Korean customers of discount stores: an exploratory study
| Year of publication: |
2002
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|---|---|
| Authors: | Kim, Soyoung ; Jin, Byoungho |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 16.2002, 3, p. 223-237
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