Valuation of customers' service quality, affective, sensory experience and entertainment to behavioral intention
Chih-Hsing Liu, Sheng-Fang Chou and Ho Tran Vu
| Year of publication: |
2024
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|---|---|
| Authors: | Liu, Chih-Hsing ; Chou, Sheng-Fang ; Vu, Ho Tran |
| Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 35.2024, 13/14, p. 1509-1541
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| Subject: | affective | behavior intention | entertainment | five senses | service quality | servicescape | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Emotion | Kundenservice | Customer service | Freizeitwirtschaft | Leisure industries | Verbrauchereinstellung | Consumer attitudes |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2024.2373782 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015178363