Value‐changing behavior: getting the habit

Purpose – To help corporate business executives convert what they know about value into what they can do about creating value in their organizations. Design/methodology/approach – In October 2004 Deloitte Consulting LLP surveyed 124 financial executives about the creation of value at their companies, and subsequently focused on the companies with which they have worked with that do know how to make value creation real. Findings – Deloitte Consulting identified eight value‐inhibiting behaviors and in their place constructed eight value‐creating behaviors that collectively motivate companies to get beyond what they know and to act on their knowledge. Practical implications – Pragmatic advice on building organizational behaviors that create value by encouraging clear, consistent and efficient communication habits. Originality/value – Guidance and actionable advice to business leaders on changing value‐destroying behaviors within their organizations and implementing value‐creating behaviors.