Value co-creation as a determinant of success in public transport services: A study of the Swiss Federal Railway operator (SBB)
| Year of publication: |
2010
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|---|---|
| Authors: | Gebauer, Heiko ; Johnson, Mikael ; Enquist, Bo |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 20.2010, 6 (16.11.), p. 511-531
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