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E-Government : öffentliche Online-Imagepflege ohne Nutzer, ohne Nutzen?
Zink, Wolfgang, (2010)
E-government research still matter? : a bibliometric analysis
Lobonț, Oana-Ramona, (2020)
Tax compliance costs : cost burden and cost reliability
Eichfelder, Sebastian, (2016)
Enhancing Complaint and Problem Management: Design and Evaluation of an M-Service Using Pictures and Positioning
Juell-Skielse, Gustaf, (2010)
Business process management for open e-services in local government : experience report
Wohed, Petia, (2011)
Value propositions in service oriented business models for ERP : case studies
Enquist, Hakan, (2010)