Variables d’influence de l’utilisation la messagerie électronique sur la relation hiérarchique : motivation, contrôle et accessibilité

Stress, disputes, work overload, pressure, control but also time saving, motivation, accessibility…. are all words that are frequently used when talking about e-mails particularly in connection with hierarchical relations. Although researchers and practitioners acknowledge the effects this media has on hierarchical relations, they struggle to explain the kind of influence and the potentially mediating or moderating variables of this influence. The aim of this paper is to answer these questions. We examine how the use of e-mails influence the quality of hierarchical relations by highlighting three central variables: motivation, control and accessibility.