Variations in airline passenger expectation of service quality across the globe
Aymeric Punel, Lama Al Hajj Hassan, Alireza Ermagun
| Year of publication: |
2019
|
|---|---|
| Authors: | Punel, Aymeric ; Hassan, Lama Al Hajj ; Ermagun, Alireza |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 75.2019, p. 491-508
|
| Subject: | Airline | Culture differences | Electronic word of mouth | Flight experience | Service quality | Perception | Marketing | Dienstleistungsqualität | Fluggesellschaft | Virales Marketing | Viral marketing | Kundenzufriedenheit | Customer satisfaction | Passagierluftverkehr | Air passenger transport | Konsumentenverhalten | Consumer behaviour | Luftverkehr | Air transport | Welt | World | Wahrnehmung | Kulturelle Identität | Cultural identity |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.tourman.2019.06.004 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012063714