Viable service systems and decision making in service management
Year of publication: |
2012
|
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Authors: | Badinelli, Ralph D. ; Barile, Sergio ; Ng, Irene ; Polese, Francesco ; Saviano, Marialuisa |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 4, p. 498-526
|
Subject: | Dienstleistungsmanagement | Service management | Komplexe Systeme | Complex systems | Entscheidung unter Unsicherheit | Decision under uncertainty | Fuzzy-Set-Theorie | Fuzzy sets | Systemtheorie | Systems theory |
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