Virtual atmosphere : the effect of pleasure, arousal, and delight on word-of-mouth
Year of publication: |
2014
|
---|---|
Authors: | Loureiro, Sandra Maria Correia ; Ribeiro, Lara |
Published in: |
Journal of promotion management : JPM. - Binghamton, NY : Haworth Press, ISSN 1049-6491, ZDB-ID 1328445-9. - Vol. 20.2014, 4, p. 452-469
|
Subject: | online purchase | pleasure | arousal | delight | gender | word-of-mouth | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Online-Handel | Online retailing | Geschlecht | Gender | Emotion | Social Web | Social web | Kundenzufriedenheit | Customer satisfaction |
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