Vulnerable consumers and the law : consumer protection and access to justice

1. In search of (access to) justice for vulnerable consumers \ Christine Riefa and Séverine Saintier -- 2. Economic theory and consumer vulnerability: Exploring an uneasy relationship \ Christine Riefa and Harriet Gamper -- 3. A Universal Perspective on vulnerability: International Definitions and Targets. \ Robin Simpson -- 4. The legal definition of 'vulnerable' consumers in the UCPD: benefits and limitations of a focus on personal attributes \ Eleni Kaprou -- 5. Vulnerable consumers in financial services and access to justice: the regulatory response \ Sarah Brown -- 6. Regulating the consumer credit market -- protecting vulnerable consumers \ Nic Ryder and Dan Jasinski -- 7. Vulnerability in the UK Energy Market \ Tim Dodsworth -- 8. Using 'stokvel' community values to combat financial exclusion \ Andrew Hutchinson -- 9. The role of voluntary standards in improving outcomes for consumers in vulnerable situations \ Julie Hunter -- 10. Improving courts and ADR to help vulnerable consumers access justice \ Cosmo Graham -- 11. ODR and Access to Justice for vulnerable consumers: the case of the EU ODR Platform \ Elisabetta Sciallis -- 12. Consumer ADR in the European Union and in Portugal as a means of ensuring consumer protection \ Jorge Morais Carvalho -- 13. Online Dispute Resolution of Consumer Disputes, Vulnerable Consumers and New Technologies \ Mateja Durovic and Plamena Markova -- 14. Using claims management as a method to help consumers on low income \ Peter Rott -- 15. The way forward: for an 'inclusive' access to justice to protect vulnerable consumers \ Christine Riefa and Séverine Saintier.