Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Allard C. R. van Riel; Janjaap Semeijn; Dina Ribbink; Yvette Bombert-Peters
| Year of publication: |
2012
|
|---|---|
| Authors: | Riel, Allard C. R. van ; Semeijn, Janjaap ; Ribbink, Dina ; Bombert-Peters, Yvette |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 2, p. 144-169
|
| Subject: | Lebensmitteleinzelhandel | Food retailing | Dienstleistungsqualität | Service quality | Dauer | Duration | Kundenzufriedenheit | Customer satisfaction | Emotion | Firmenimage | Corporate reputation | Niederlande | Netherlands |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009554271