Waiting for service at the checkout: Negative emotional responses, store image and overall satisfaction
| Year of publication: |
2012
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|---|---|
| Authors: | Riel, Allard C.R. van ; Semeijn, Janjaap ; Ribbink, Dina ; Bomert-Peters, Yvette |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 23.2012, 2 (20.4.), p. 144-170
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