Waiting in exit-stage operations : expectatopm fpr self-checkout systems and overall satisfaction
Fumikazu Morimura, Kenichi Nishioka
| Year of publication: |
October-December 2016
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| Authors: | Morimura, Fumikazu ; Nishioka, Kenichi |
| Published in: |
Journal of marketing channels : ... distribution systems, strategy, and management. - Binghamton, NY : Haworth Press, ISSN 1046-669X, ZDB-ID 1121777-7. - Vol. 23.2016, 4, p. 241-254
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| Subject: | customer satisfaction | Japan | perceptions of waiting | retail operations | self-service technologies | supermarkets | Kundenzufriedenheit | Customer satisfaction | Selbstbedienung | Self-service | Lebensmitteleinzelhandel | Food retailing | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/1046669X.2016.1224309 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011628606