Waiting in multi-stage services : an exploration across service industries
Dennis G. von Bergh, Paul W.T. Ghijsen, Cees J. Gelderman and Ronald S.J. Tuninga (Faculty of Management Sciences, Open University of The Netherlands, Heerlen, The Netherlands)
| Year of publication: |
2015
|
|---|---|
| Authors: | Bergh, Dennis G. von ; Ghijsen, Paul W. T. ; Gelderman, Cees J. ; Tuninga, Ronald S. J. |
| Published in: |
International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3627, ZDB-ID 2416804-X. - Vol. 14.2015, 2, p. 187-207
|
| Subject: | waiting in stages | multi-stage services | service evaluation | service management | Dienstleistungssektor | Service industry | Dienstleistungsmanagement | Service management | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungsmarketing | Services marketing | Dienstleistung | Services | Warteschlangentheorie | Queueing theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011530675