Warmhearted cues : a study of the impact of social mindfulness on trust repair by intelligent customer service in service recovery
Hao Meng, Qun Xiao, Yanping Na
| Year of publication: |
2025
|
|---|---|
| Authors: | Meng, Hao ; Xiao, Qun ; Na, Yanping |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 128.2025, Art.-No. 104131, p. 1-15
|
| Subject: | Intelligent customer service | Social mindfulness | Task scenarios | Time urgency | Trust repair | Kundenservice | Customer service | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Intelligenz | Intelligence | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2025.104131 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015375680